Frequently Asked Questions
  • How do I claim my reward?

    Please click 'Select Your Rebate' on and choose the appropriate option to start your online submission process.

  • Where can I get a rebate form?

    The salesperson at the store where you made your purchase should have the rebate form available for you.

  • How do I submit my rebate if I lost my receipt?

    Stores can reprint a receipt for you if you return to the original store where the purchase was made and can provide purchase date and method of payment.

  • May I provide a copy of my sales receipt instead of the original?

    Yes, we will accept a copy of your sales receipt instead of the original. Please ensure the purchase, purchase date, product purchased (circled), and qualifying model number are legible on the receipt provided.

  • I forgot to submit my rebate and now it has expired. Can I still get my reward if it is too late?

    Since most promotions are carefully planned within specific eligible dates, you will be unable to claim your rebate if the deadline has passed.

  • How do I check the status of my rebate?

    Checking the status of your rebate is easy. Choose the ‘Check Your Rebate Status’ option on and complete the requested information.

  • How long will it take to get my reward?

    Please allow 8-10 weeks after rebate is received for processing and delivery of your reward by mail. If you have not received information after 6 weeks, please call (855) 324-0075.

  • How do I check my available balance on my Hankook Tire Prepaid Card?

    To check your available balance, visit or call the number on the back of your prepaid card.

  • My rebate submission is invalid. Can I resubmit?

    If your rebate submission is invalid because information, such as the proof of purchase, is missing, you can email your requested documentation to Be sure to include your name, address, phone number, and tracking number.

  • I cannot upload my sales receipt. How can I submit for my rebate?

    If you are having trouble uploading your Proof of Purchase, please email it to You will need to upload something during the rebate process in order to enter your rebate.